Return & Damage Policy

Return Policy Details

Rockford Chimney Supply will accept returns on undamaged, unused items under these guidelines.

• Return must be in the original box
• Items should not have been attempted to be installed and must not show any appearance of an attempt to install, such as scratches, dings, dents, etc.
• Flex liners must be in their original state with no attempt to uncoil or install
• Return shipping charges paid by the customer
• Up to 15% restocking fee will apply to all returns
• Returns must be authorized and received by Rockford no later than 30 days of the original delivery date
• Custom made items are non-returnable

Rockford Chimney Supply reserves the right to deny returns that arrive damaged due to shipping, the customer may choose to file their own damage claim with the shipping company chosen at time of return.

Custom made-to-order parts are non-returnable.

In addition to parts ordered from our custom shop, these are examples of custom-made parts, but not limited to:

• Powder coated components
• All shaped liners & components(oval, square or rectangle)
• Multi-flue caps
• Designer lid caps
• Chase covers
• Chimney liners over 8" diameter
• Clearance items

Start a Return

If you meet these guidelines and wish to return an item, please fill out this form for a return authorization number. The return authorization number must be requested prior to any materials being returned. Thank you for your cooperation, we appreciate your business.

Mailing Address:
228 South Mill Street
South Lyon, MI 48178

Damage Policy Details

In the unfortunate event that a product is damaged during transit, our policy is to replace the damaged item(s). Notification of damage must be submitted within 48 hours of delivery. For Freight (LTL) shipments, please note any visible damage on the Bill of Lading (BOL) at the time of delivery.

To begin the replacement process, we request photos be emailed of both the damaged product and its packaging ( orders@rockfordchimneysupply.com ). In most cases, the carrier will not require the damaged item to be returned.

We strongly recommend scheduling installation only after the product has been received and fully inspected.

Please note that Rockford Supply is not responsible for secondary or consequential costs, including but not limited to equipment rentals, labor, or installer fees, resulting from shipping delays or damage.